Our New NFC Scanner

We made a quick video to show how a Gust Pay NFC wristband payment works. The scanner in the video in still in development. The idea is to give it a more waterproof casing soon.

The scanner is connected to the network via Ethernet (PoE) and the iPad is connected via WiFi.

Adidas Unite Joburg

A video and few photos from an event we did in November 2013 for Adidas…

GUST Pay partnered with Machine Agency for this event. Machine was responsible for the online side and we were responsible for the face to face aspect. Together, we created a fully cashless event for 3000 people.

Adidas identified and invited a few key customers, who were asked to invite their friends. Guests could collect their Adidas branded NFC wristbands from selected shops over a two week period prior to the event.

As guests arrived, we did a Facebook (location) check-in for them and their photo was displayed on a wall projector with a branded welcome message. Each wristband was loaded with a couple of drinks which could be redeemed by scanning their wristbands at the bar. There were roaming photographers who could post a photo on a person’s Facebook wall as soon as their wristband was scanned on the side of the camera.

Sign-up photo
Sign-up photo
Profile photos
Profile photos
Sign-up venue
Sign-up venue
Twitter post after wristband collection
Twitter post after wristband collection
Wristband collected
Wristband collected
Our NFC scanners
Our NFC scanners
Happy days
Happy days
Guests
Guests
The bar
The bar
The show
The show
Roaming photographer
Roaming photographer shot
Twitter the next day
Twitter the next day

Kinky Disco Park Paradise

Hopefully you are reading this because you just bought your ticket to Kinky Disco and you would like to know more about Gust Pay and our cashless event systems.

We’ll tell you a bit more about what to expect at the next Kinky Disco and what happened at the last one. There is also an FAQ at the bottom. Please feel free to ask questions in the comments section.

kd2

Videos

We suggest you watch a few videos to get started. They are all around 90sec. You don’t need to watch all of them, but watch them in this order:

Kinky Disco, Park Paradise, 2 November

What to expect at Kinky Disco: After buying your ticket on the Gust Pay website. You’ll arrive at the door and we’ll scan the QR code on your ticket. You can bring your (PDF) ticket on paper or on your smartphone.

If you installed the Gust Pay app on your iPhone or Android phone and you installed the WiFi profile (login details to join our GUSTPAY hotspot), you can now walk to the bar and go get a free Red Bull.

Check that you are connected to WiFi (should join automatically). Open the Gust Pay app. It should discover two PayPoints (iPads). Tap on the Red Bull Bar. The bar staff will use the iPad to select your Red Bull voucher. You will get a request to authorise the transaction on your phone. Swipe across the screen and take your Red Bull. Done.

One per customer only. We’ll probably limit the number of free Red Bulls to 100, maybe more. Your phone will show a value for the Red Bull, but don’t worry it’s free.

There will be people in Gust branded shirts near the bar. Feel free to ask them more about the system. They can show you how to install and configure the app, link your credit card, add money and do a mobile payment. They can also tell you more about our NFC wristbands.

There will be two iPads. One will be used to give away the Red Bulls, the other will be used for the Kinky Disco cashless bar – this lets you use your phone to buy any item from the bar as you could do with cash.

Kinky Disco, Tropical Visions, 12 October

The venue for the last Kinky Disco was Kogel Bay Resort. We explored a few options to get internet access there. No ADSL. No 3G. No outdoor fixed wireless options. So, we installed a VSAT dish.

This was our first event where we used VSAT and let’s just say we learnt a few lessons. It took a while to get the VSAT connection set up. It was raining. A water pipe was ruptured as the main dance floor was set up. We had to move everything, including the generator. We managed to get the cashless bar running and about 10 people used the system.

It was a cloudy day and the Ku band VSAT connection’s upload speed was far from great, so getting people to install the app and upload their profile photo was tricky.

When we give out NFC wristbands we need to send an OTP code via SMS – so we are sure we are giving the wristband the the right person. There was pretty much no GSM signal at the venue, which is why we could not hand out the wristbands.

We’ll be using the wristbands at the 3rd Kinky Disco of the season, 30 November – when we have our new bar scanners ready (photo below).

A few photos…

Intelsat New Down, AR app
Intelsat New Down, AR app
VSAT dish
VSAT dish
NFC Wristband
NFC Wristband
PayPoint
PayPoint
Gust Pay app
Gust Pay app
Transaction completed
Transaction completed
Bar
Bar
NFC Scanner and Wifi Hotspot
New NFC Scanner (in development) and Wifi Hotspot
NFC Wristbands
NFC Wristbands

News and Media

A list of recent articles about Gust Pay.

FAQ

How do I install Gust Pay?

Read this post.

Why did I not get an NFC wristband at Kinky Disco 1?

No GSM signal to receive SMS messages.

What I if load money and I don’t use all of it?

Come to the next event or use it at shops that have the Gust PayPoint system. Install the Gust Finder app to find them. We’re busy talking to a few Cape Town locations to get the system installed.

Why the R200 limit per card load?

We’re just being conservative at this point. It has to do with FICA limits and payment regulations.

Do debit cards work?

Yes, eCommerce enabled Debit Cards should work. Most newer generation cards with CVV number at the back will work. Capitec Debit Cards work.

Why the R2.50 cash load fees?

To cover the switching fees (credit card processing). If you check your card statement you will notice that we don’t actually charge the R2.50 at the moment, but we will start doing it soon.

How do I load money on my wristband?

Payments from your phone or you wristband are done from the same Gust Pay account. You need the Gust Pay app to add money to your account.

Can I have more than one wristband and install the Gust Pay app on more than one device?

Yes, you can. You can log in and activate the app on more than one device with the same login details. You can have more than one wristband linked to your account. They will all have the same profile photo and name.

Rocking the Daisies 2013

Gust Pay at Rocking the Daisies…

The video shows the official Rocking the Daisies app (“Daisies 2013”) which we built and our NFC Wristband and Mobile Phone payment systems. Money could be loaded from credit cards using the Gust Pay app for iOS or Android.

We used our vouchering system at the Gust Media Lounge were each journalist could claim a list of free items using our PayPoint app. The BOS Sessions bar offered a cocktail which could be claimed using our Gust Pay app.

For users who gave us access to their Facebook wall we posted a Check-In when they arrived at the Media Lounge.

App install stats:
iOS: 3226
Android: 1714, mostly Android 4.1
BlackBerry: around 200

“How the *&%# are you going to enjoy yourself if you don’t have peace of mind.” — one of the music journos – about things you don’t want to be worrying about at a music event.

A few photos…

Main Stage
Main Stage
Daisies 2013
Daisies 2013

Daisies 2013 app…

Welcome message that pops up within 2km radius.
Welcome message that pops up within 2km radius of the event.

People loved the Find My Tent and Find My Car feature in the app…

Find My Tent with AR
Find My Tent with AR

Something you will hopefully not be seeing at the 2014 event…

ATM Queue
Traditional ATM Queue

Compare the following two POS options…

Traditional Festival POS
Traditional Festival POS
Gust PayPoint
Gust PayPoint POS

As you can imagine 3G speeds drop to almost nothing when 16k people arrive. We installed our own internet access (thanks ComTel)…

3G vs Outdoor Fixed Wireless
3G vs Outdoor Fixed Wireless
Wifi Hotspot
Wifi Hotspot
16000 people watching Alt-J
16000 people watching Alt-J

Social Media Feedback

Facebook Comment

Twitter Comment

Press and Media Links

We keep a full list of news articles here.

Press Release

(22 Oct – Stellenbosch, South Africa) Mobile payments startup Gust Pay launched the official mobile festival guide for Rocking the Daisies 2013 recently. The “Daisies 2013” app ranked as one of the top downloads on the South African iTunes app store this week and makes use of advanced navigation features and sensors found in iOS and Android smartphones.

The Daisies 2013 app was built by Gust Pay in partnership with Red Bull MOBILE and designed by Seed Experiences. Rocking the Daisies is South Africa’s leading music and lifestyle festival. The 2013 app is a guide to the sold out 8th Rocking the Daisies event, held on 3-6 October 2013, just outside Cape Town, which attracts around 16,500 people every year. This award winning festival is well known for its greening and sustainability initiatives and combines the best of local and international entertainment.

“The Daisies 2013 app raises the bar for festival apps in terms of design and features. Music festival environments are perfect for mobile apps as we need quick access to relevant information. This app is a great example of using location services and a range of sensors in our smartphones today,” says Joe Botha, one of the founders of Gust Pay.

The Daisies app lets you build your own custom schedule. It includes all the important GPS coordinates and lets you navigate using a 2D map and Augmented Reality view (on iOS). Best of all when you get to within 2km of the event a welcome message will remind you to save your car and tent locations so you can easily find them later. A longer list of features is available here.

Greener than Cash

Gust Pay is an official technology partner of Rocking the Daisies and showcased their NFC wristband technology in the media lounge at this year’s event. Gust Pay’s Event Intelligence product offers cashless payment solutions to the events industry and includes ticket sales, access control, brand interactions and more recently, mobile festival guide design and development.

Paying with your smartphone or wristband may be a greener alternative than using cash. The true cost of cash at events can be as high as 15% when including costs like cash deposit fees, cash transport costs, security guards and the logistics involved in running ATM machines.

“Using cash at events is risky and it’s a frustrating experience for customers to run out of money at these big events. Nobody wants to return from a three day festival having to deal with the admin of having a phone, wallet or credit card lost or stolen,” says Botha.

Event Intelligence

Gust Pay’s Event Intelligence product recently won them the best South African startup award at Seedstars World, an exclusive worldwide competition, held in 20 countries through 2013 to discover the best startups in emerging markets and regions with vibrant startup communities.

The concept is simple: in the near the future major music festivals will have no queues, you pay with a wristband and everything is managed from your phone.

Install the “Gust Pay” app on your smartphone and collect a re-usable waterproof NFC wristband. The wristband gives you access to different areas of the event. Buying a drink is as simple as swiping your wristband. Your profile photo and balance shows up on an iPad running Gust’s PayPoint software and the payment is confirmed by a second swipe.

“The dream is to offer a cashless environment where you manage your wristband from your smartphone – like a personal mobile ATM. Load money into your account, then leave your phone in the boot of your car. If the wristband gets lost, cancel it from your phone without losing any money. You no longer need the stress of a wallet full of cash that can be lost or stolen.” says Botha.

“By combining our NFC wristbands with convenient smartphones management features we believe we’re offering a world first and a great user experience,” concludes Botha.

Rocking the Daisies 2013 Festival Guide

Gust Pay launched the official mobile festival guide for Rocking the Daisies 2013 last week.

i5

Rocking the Daisies is South Africa’s leading music and lifestyle festival. This is the official mobile app for the 8th Rocking the Daisies event, held on 3-6 October 2013, just outside Cape Town. This award winning environmental event production combines the best of local and international entertainment.

Over the last few days the app has received many 5 star reviews. The app was built in partnership with Red Bull MOBILE and graphic design was done by Seed Experiences.

Features:

  • My Schedule: Add your own list of artists to the My Schedule section of the app.
  • Navigation: Viewing modes automatically switch by holding your device level (2D Map) and upright in portrait orientation (List) – and on upright in landscape orientation for AR (iOS only).
  • GPS data: The app includes GPS coordinates for Entertainment, Food and Drink, Water Points and Important Infrastructure.
  • Find my Tent and Car: The app lets you save your tent and car locations so you can find them easily using the map or AR feature.
  • Welcome message: As you get to within 2km of the event you will get a welcome message and be reminded to save their tent and car locations.
  • The app is available for iOS, Android and BlackBerry.

More details about Gust Pay’s suite of event technology can be found here.

Screenshots:

Install it:

install